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Senior Documentation Manager

Wilsonville,OR

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446 Senior Documentation Manager jobs in Wilsonville,OR

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  • Strong troubleshooting skills across Windows 10/11 environments
  • Demonstrate strong troubleshooting skills across Windows 10/11 environments, Microsoft 365 applications, printers, mobile devices, and endpoint hardware
  • Be comfortable supporting users in both onsite and remote environments using tools such as ScreenConnect, Quick Assist, or equivalent remote support platforms
  • Understand foundational networking concepts including TCP/IP, DNS, DHCP, Wi-Fi connectivity, and VPN troubleshooting
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  • Demonstrate strong customer service and communication skills
  • Remain calm, professional, and patient while assisting users of varying technical ability
  • Be highly organized with strong documentation habits; maintain accurate ticket updates, resolution notes, and escalation details within the ITSM platform
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  • Assist users with MFA, phishing awareness, and secure IT practices
  • Bring a proactive, team-oriented mindset with a willingness to learn and grow within IT operations and infrastructure support
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