At least 6 months of IT or technical support experience
Proven ability to troubleshoot technical issues remotely with end users and guide them through step-by-step solutions.
Experience providing technical software support, including installation, configuration, and basic application troubleshooting.
Ability to support customers with login issues, new account creation, and program walkthroughs.
Competence in documenting support requests and customer interactions accurately within Salesforce.
Skill in researching and interpreting error messages to determine appropriate solutions or escalation paths.
Familiarity with Salesforce or similar ticketing and CRM systems for managing customer support cases.
Background supporting cloud-based software products and web-based applications.