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Attends regular in-house training and informational meetings offered by RCHDC.
Completes lease forms, outlines conditions and terms of occupancy with new tenant and completes relevant paperwork.
Review tenant applications for eligibility; maintain and purge waiting lists; show available units.
Instructs tenants in emergency procedures, appliance use, and property rules.
Investigates tenant complaints and resolves tenant issues, prepares written incident reports, prepares and serves tenant warning notices, 3-Day notices, 10-Day notices, and 30-Day notices, appears in eviction proceedings, and maintains tenant history logs.
Walks property at least twice per day (once in the morning and once in the evening) to assure tenants of management presence and to monitor the overall appearance of the property.
Other duties as assigned.
Obtain and maintain an USDA Rural Development Manager Certification within six months (cost covered by employer.)
Attends training as needed and recommended by RCHDC. These trainings may require overnight stays out of town.
Cooperates with compliance staff in submitting requested information for audits, inspections and annual reports for lenders and regulatory agencies.
Follow RCHDC's procedure for processing eligible applicants within the program guidelines attached to the property (i.e. TCAC, HOME, HUD, and USDA.)
Ensures that vacant units are "turned" in the fastest possible time by monitoring timeliness of vendors and maintenance staff; walks vacant unit daily to monitor progress of turn.
Must have good writing, and math skills.
Perform community service duties by assessing the community needs for the property and creating a service plan to implement programs based upon these needs. Establish collaborations with service providers, referring tenants to available service programs, resources, and agencies.
Conducts annual unit inspections, walk through of vacated units assessing any damage, cost of repairs, and arrange turnover repairs. Prepares security deposit refund statements and submits to accounting department for disbursement in accordance with lease provisions.
Works diligently to ensure that all new move-in files are complete and orderly.
Perform social programs duties by coordinating community events such as guest speakers, potlucks, money management/financial literacy education classes, and Neighborhood Watch Programs.
Must be well organized and thorough.
Performs annual re-certification of tenants, completes required weekly reports, monthly reports, and quarterly reports as needed.
Shows vacant units and applies approved marketing strategies to reduce vacancy loss.
Possession of a valid California Driver's License, a good driving record, and automobile insurance per requirements of the State of California. Also have reliable transportation and willingness to use own automobile on job.
Distributes rent bills, collects rent and security deposits for submittal to the accounting department; works with accounting staff to facilitate smooth accounting procedures.
Must be able to work and make decisions without supervision.
May need to act as a repair person in an emergency.
Oversees, coordinates, and maintains calendar of events and users for multi-purpose room and computer room use where applicable.
Provide local information of available nearby schools, shopping malls, recreational facilities, and public transportation.