A friendly and professional point of contact for customers by phone and email
Keep customers updated on orders, lead times, and production status
Work closely with the production team to coordinate rush and expedited orders
Track work-in-progress (WIP), update spreadsheets, and prepare reports
Manage customer-requested changes and help prioritize time-sensitive orders
Prepare professional customer quotes using established pricing
Coordinate order details and requirements between customers and production
Assist with customer surveys, trade shows, and other customer-focused activities
Use QuickBooks for reporting and other customer service-related tasks
Read basic blueprints when needed — training is available!