Experience using IT tracking and ticketing systems (Service Now, Remedy, etc) preferred
Experience with a variety of IT and Help Desk technologies, to include, VPNs, VMware, Microsoft Office 365 products, antivirus software, networking concepts, data backup and recovery, Exchange, Active Directory, Windows, etc preferred.
Technical certifications that demonstrate advancing knowledge of our systems/services (A+, Network+, Security+, MCP, IAT or other cyber security certifications, etc) preferred
Experience working with life safety monitoring systems preferred