12+ years of experience working in the Information Technology field
Experience designing, configuring, and maintaining ServiceNow ITSM applications Incident, Problem, Change, Request, Service Catalog, Knowledge, and Service Level Management with a strong command of ITIL and ServiceNow best practices and hands-on troubleshooting
Experience building ServiceNow workflows and automation, including Flow Designer, business rules, UI policies and actions, client scripts, notifications, approvals, and assignment rules, to support end-to-end ITSM processes
Experience administering platform security and supporting deployments in secure, air-gapped federal environments including RBAC, secure authentication, user access management, on-prem ServiceNow implementation, and O&M; including patching, monitoring, and performance optimization in accordance with DoD best practices
Ability to integrate ITSM processes with the CMDB CI relationships, dependency, impact mapping, and service context while enforcing data integrity across ITSM and CMDB tables
Ability to collaborate with government stakeholders and process owners to define and document ITSM process designs and workflows, participate in Agile ceremonies and change or configuration governance, and mentor junior administrators
TS/SCI Clearance
HS diploma or GED
DoD 8570 IAT Level II Compliant Certification
DoW 8140 Intermediate level compliant Certification under work code 451
Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance is required.