1837 Project Manager Healthcare jobs in Hialeah, FL
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Call Center Workforce Management Manager

Teleperformance

Hialeah, FL 33002

OnsiteUrgently HiringFlexible ScheduleHealth InsurancePaid Time OffRetirement Benefit

  • Minimum 3 years call center experience
  • Ability to understand, analyze and report on call center metrics
  • 2 years WFM experience
  • Must be able to provide leadership and direction to mission control analysts, scheduling analysts and coordinators to drive efficiency and optimize service delivery
  • Ability to define problems, collect data, establish facts and draw valid conclusions
  • Proficient in MS Excel and WFM Software utilized by projects being managed (i.e., Blue Pumpkin, IEX, Aspect, etc.)
  • Must demonstrate strong analytical, numerical and problem-solving skills
  • Flexible schedule and impeccable attendance record
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