732 jobs in El Segundo,CA

Onsite in El Segundo
Customer Support Representatives
Support a high-volume contact center located onsite in El Segundo
Customer support and case-related services related to legal settlements
Strong communication skills
Computer navigation abilities
Customer-first mindset
Inbound and outbound communication
Maintaining professionalism, empathy, accuracy, and confidentiality
Multitasking
Problem-solving
Navigate multiple systems
Deliver a high-quality customer experience
Handle inbound and outbound customer interactions professionally and efficiently
Assist customers with account inquiries, settlement-related questions, and general support needs
Accurately document customer interactions and case details
Navigate multiple systems and applications simultaneously
Maintain confidentiality and professionalism when handling sensitive information
Meet productivity, quality, and service-level expectations
Follow established workflows, scripts, and compliance procedures
Demonstrate strong listening, problem-solving, and de-escalation skills
Strong verbal and written communication skills
Comfortable working in a fast-paced, metrics-driven environment
Strong computer navigation and multitasking abilities
Ability to type and document information accurately
Ability to work independently in a remote environment
Professional demeanor with strong attention to detail