Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.
Must be able to read written communiques and monochrome computer screen.
Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.
High School diploma or equivalent
Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing.
Mobility - must be able to reach all areas of hotel to assist clients.
Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.
Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.
Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.
Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
Must be fluent in oral and written English.