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Customer Account Resolution Specialist

Wesley Group

Franklin, TN 37067

~ 51 min OnsiteHealth InsurancePaid Time OffRetirement Benefit

2+ years of standout customer service and account management experience
This is an in-office position at our Franklin, TN headquarters. Candidates must live within 60 miles of Franklin, TN
Be your client's advocate — Actively guide clients through the timeshare termination process, keeping communication clear and expectations realistic at every stage
Make the complex feel simple — Ensure clients fully understand each step and action being taken on their behalf throughout the dispute
Build tailored strategies — Draft client-specific action plans designed to move each case toward successful timeshare ownership termination
Keep response times tight — Reply to all client communication within department standards, and address every piece of client feedback within 24 hours with updates posted through chatter threads
Maintain pristine records — Keep all client files in Salesforce accurate, current, and thoroughly documented
Communicate with consistency and professionalism — Whether it's email, phone, or mail, every touchpoint should reflect the same polished, caring standard
Elevate the team around you — Help foster a culture of accountability, efficiency, idea sharing, and a "we can always be better" mindset
Stay ahead of the industry — Be a go-to resource for timeshare industry updates, trends, and general knowledge
Jump in wherever you're needed — No task is beneath you; if something needs doing, you're ready to help
New Employees Receive:
A MacBook for your work tasks, which means you'll enjoy a seamless and efficient work experience, aiming to reduce your stress associated with technical issues.