Work may require sitting for long periods of time; also stooping, bending and stretching for files and supplies
Strong organizational and leadership skills
Rooming patients when checked in and provider is ready to treat the patient
Prior authorization requests from patients and/or providers
Answering the telephone in a pleasant and helpful manner and using a multi-line telephone system
Maintain confidentiality and use discretion when handling patient's medical records and information
Computer literacy required
Read, understands, and follows oral and written instruction
Hearing must be in the normal range for telephone contact
Requires manual dexterity sufficient to operate a keyboard, operate a calculator, telephone, copier and such other office equipment as necessary
Collecting and posting all co-payments and payments made at time of service
Work may require hand dexterity for telephone and office machine operation
Completing referrals for a specialist
May perform charge entry process
Maintaining/organizing patient documents/files
1-2 years of previous customer service/data entry, administrative/office management/clerical experience required
Medical insurance and medical billing skills
It is necessary to view computer screens for long periods and to work in an environment that may be stressful
Assisting with/complete all Front Desk operations and the use of the Practice Management system to ensure efficient patient registration and check out processes
Ability and willingness to help patients with check in or check out process
Ability to sort and file materials correctly by alphabetic or numeric systems
Greet patients and verifying/inputting demographic information into Practice management system
High School graduate or equivalent
Answering phones, scheduling appointments, taking messages
Speak clearly and concisely
Reconciling co-pays and time of service payments collected daily
Filing any/all paper
Collecting and inputting all valid licenses and insurance information