Successful completion of on-the-job training; completing levels 1 and 2 of the positional training offered.
Operates the cash register accurately using the UPC scanner, quick key, and product keywords.
Performs other related duties as assigned.
Education and Experience:
Accepts money in the form of cash, checks, and credit or debit cards for items purchased.
Assists customers in resolving complaints, including escalating them to management when appropriate.
Prolonged periods of standing and working on the computer or related equipment.
The ability to operate available equipment, such as cash registers, calculators, or scanners.
Demonstrates and explains available merchandise, selecting and suggesting options suitable for the customer's needs.
The Sales Associate will assist customers with purchasing merchandise.
Greets and interacts with customers.
The ability to perform repetitive movements over long periods.
Required Skills/Abilities:
Consults with customers to understand needs and preferences related to available merchandise.
Processes returns and exchanges according to store policy.
Duties/Responsibilities:
Must be able to lift up to 30 pounds at times, and occasionally lift/move up to 80 pounds.
Knowledgeable about the company's products and services, as well as customer-related policies.
May need to work overtime, nights, weekends, and holidays.
Builds and maintains customer relationships by entering new customer data and other sales data for current customers into a computer database.
Investigates and resolves customer problems with products or services.
Retrieves desired merchandise from sales floor and/or yard; places special orders where appropriate and required.
Physical Requirements:
Emphasizes product features, quotes prices and credit terms, and prepares sales orders.
Assists with stocking and restocking products, front-and-face products on shelves, and assisting with housekeeping.
Excellent customer service skills.
Good verbal communication skills.
Basic mathematical skills, as needed to make change and give refunds.
A high school diploma or equivalent is preferred.
Basic and intermediate knowledge of building products and local building codes.