Answer inbound calls
Interact with operations/store personnel to resolve issues
Analyze issues
Mental alertness and adaptability to office and field area work routines
Perform any other related duties as required or assigned
Instruct callers on solution or escalate to appropriate department
Assist as needed
Respond to various media forms
Equivalent to four years high school or GED, with particular emphasis during high school in office skills, shop skills, or others, plus 0 to 6 months related experience and/or training, or equivalent combination of education and experience
Follow up on escalated issues
Provide direct customer support involving the use of the company's mobile app and website
On-site role
Report all issues in a timely manner
Provide escalated point of contact for field personnel or other departments
Recognize and reward peer performance
Follow up on accurate and timely ticket resolution
Maintain good working relationship with peers, management and other departments
Respond to email

Email Customer Support Agent - FT - Work From Home

Sleep Center

Fort Smith, AR 72903

Assistant Scheduler

Mercer Mass Timber

Conway, AR 72035

Kohler

Sheridan, AR 72150

Reliability: Consistent attendance and work performance.
Physical Capability: Ability to perform the essential duties of the position.
Safety Compliance: Follow all safety policies and procedures.
Applicants must be authorized to work in the US without requiring sponsorship now or in the future.
Must be at least 18 years old.
Must have Knowledge of dryers blenders and granulators.
Must be able to lift and or move 25 pounds-50 pounds frequently.
Must be able to work in the US without restrictions or sponsorship.
Screening: Successful completion of a drug screen and background check.
Read blueprint, bill of materials (BOM for product specifications.