Strong functional knowledge of Warehouse Management Systems (WMS), Enterprise Resource Planning (ERP), and reporting/data tools.
Prior experience engaging with customers directly to conduct business reviews, resolve escalations/conflicts, and participate in the contract renewal/negotiation process.
Excellent team leadership, development, and coaching/performance management skills.
Technical: Proficient with common office technologies, including Windows PCs, Microsoft O365 (Outlook, Word, Excel, PowerPoint, etc.) and web conferencing (Teams, Zoom, Webex, etc.)
Environment: Comfort commuting to/from and working in a 100% on-site setting (listed in this posting), with travel for related meetings, events, and client engagements (up to 30%).
Education: High School Diploma or General Education Development (GED)/equivalent required; Undergraduate degree (or higher) in Supply Chain Management, Business, or a related field from an accredited college or university preferred.
Excellent analytical, problem-solving, and decision-making skills.
Proven ability to lead large, diverse, and distributed teams and manage complex logistics operations in a high-volume, preferably multi-site environment.
Demonstrated discretion and confidentiality in handling and protecting sensitive information.
7+ years' progressive experience leading third-party logistics (3PL) or contract logistics operations for large/enterprise customers.