Answer inbound calls
Interact with operations/store personnel to resolve issues
Analyze issues
Mental alertness and adaptability to office and field area work routines
Perform any other related duties as required or assigned
Instruct callers on solution or escalate to appropriate department
Assist as needed
Respond to various media forms
Equivalent to four years high school or GED, with particular emphasis during high school in office skills, shop skills, or others, plus 0 to 6 months related experience and/or training, or equivalent combination of education and experience
Follow up on escalated issues
Provide direct customer support involving the use of the company's mobile app and website
On-site role
Report all issues in a timely manner
Provide escalated point of contact for field personnel or other departments
Recognize and reward peer performance
Follow up on accurate and timely ticket resolution
Maintain good working relationship with peers, management and other departments
Respond to email

Process Engineer

FlexTek

Magnolia, AR 71753

Cook

US Navy

El Dorado, AR 71730

U.S. Customs and Border Protection

Lawson, AR 71750

L3 Harris

Camden, AR 71701

Candidates must be willing and available to work other shifts and overtime as needed to meet delivery schedules.
Please be aware many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens.
Requires a High School Diploma or equivalent
Must be respirator qualified.
With 0 to 3 years of prior related experience
Arkansas Career Readiness Certificate-Silver Level is also required for this position.
Regular and predictable attendance is expected.