1705 Analyst Data Analytics jobs in Richmond,TX

Customer Service Analyst

The Timken Company

Houston, TX 77084

Associate's degree in business-related field required, Bachelor's degree preferred.
Minimum of 3 years' experience supporting rotating equipment or power transmission products in customer service, field service, maintenance, or engineering roles
Strong understanding of rotating equipment failure modes (bearing failure, lubrication, misalignment, imbalance, gear wear
Experience interpreting technical drawings, part catalogs, and specification sheets
Strong written and verbal communication skills with customer facing experience
Skilled in all MS Office products
Working knowledge of ERP systems, preferably Epicor
Serve as the primary technical contact for outside sales, customers and internal stakeholders for rotating equipment issues (gears, bearings, shafts, couplings, gearboxes).
Manage incoming parts/units, create and manage orders in the EPICOR, and communicate status updates to outside sales.
Prepare detailed repair estimates and technical quotations; support commercial negotiations as needed.
Coordinate with operations, engineering, quality, and external repair partners to schedule repairs, manage parts sourcing, and ensure successful repair execution.
Process warranty claims, returns, and repair authorizations; track warranty costs and maintain accurate records.
Track and report service KPIs (response time, resolution time, first-time-fix rate, warranty trend) and identify improvement opportunities.

Aquent Talent

Houston, TX 77246

BS/BA Degree required in Business Administration, Human Resource Management, Finance, or other field.
Requires a minimum of 2 years of demonstrated experience and knowledge in compensation administration including base salary administration, use of market surveys, job pricing techniques, job evaluation, variable pay design and administration, and regulatory compliance.
Able to exert up to 10 pounds of force occasionally, and/or a minimal amount of force frequently to lift, carry, push, pull, or otherwise move objects.
Able to demonstrate the manual dexterity to operate a personal computer effectively.
Able to sit and/or view computer screen for extended periods of time.
Able to operate office machines including telephone, photocopier, fax machine, calculator, scanner, etc.
Able to work with moderate daily pressure to meet frequent deadlines.
Able to work a varied schedule, including occasional overtime (nights and/or weekends) to complete projects and meet deadlines in response to changing demands or established deadlines.
Able to travel occasionally, possibly overnight, to attend meetings and/or conferences or conduct training.
Able to work indoors, in an office environment, regardless of whether cubicle, open office or private office.
May be required to remain in the service area during emergency events and assume responsibilities assigned by the company to aide in restoration efforts.