IT Help Desk/Tecnical Support Analyst
4-5 month Temp Assignment
Pay Rate is $27-$36/hr doe
Excellent technical knowledge of client computing hardware and software
Including Microsoft Windows, Microsoft Office (and related products/cloud services), Active Directory Services, Systems Management and Deployment
Technical knowledge of mobile devices (smart phones, tablets, etc.)
Ability to read and understand technical manuals, procedural documentation and conduct research
Proven analytical and problem-solving abilities
Strong customer service orientation, at ease liaising with all levels of the business
Ability to effectively organize, prioritize and execute tasks in a high-pressure environment
Extensive support experience with current client computing operating systems and applications
Familiarity with the principles of ITIL Service Management
Proven track record of delivering against SLAs and Service Management targets
Experience supporting hardware including laptops, desktops, mobile devices, peripherals etc.
Familiarity with IT procurement processes preferred and supporting project implementations
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Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment