664 Analyst Information Technology jobs in Wimauma,FL

Remote Risk Analyst - AI Trainer ($50-$60 per hour)

Data Annotation

Ruskin, FL 33570

HirePower Staffing Solution

Tampa, FL 33646

USAA

Tampa, FL 33603

Strong problem-solving skills with the ability to analyze complex performance trends and design proactive, actionable mitigation strategies.
Bachelor's degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
6 years of experience in workforce management planning within a contact or claims center environment.
Advanced knowledge and application of data analysis tools, telecommunications tools, and contact center routing systems.
Demonstrated relationship skills, verbal and written communication and ability to identify root cause / solutions.
Demonstrated ability to lead through influence, connecting insights across WFM, Operations, and business partners to drive strategic decisions.
Advanced knowledge and experience with workforce management tools and/or software such as NICE IEX.
Expertise in both real-time execution and intraday strategy, with the ability to monitor performance, take action, and guide others through complex situations.
Experience standing up or improving command center processes, including workflow design, communication frameworks, and cross-functional alignment.
The salary range for this position is: $85,040 - $157,820.
Advanced knowledge and application of Microsoft Office software tools to include Word, Excel, PowerPoint.