5633 Analyst It Support jobs in Lombard,IL

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EDI Analyst

Ace Hardware Corporation

Oak Brook, IL 60523

$66,000-$82,600/yr

~ 15 min OnsiteChildcare AssistanceEducation AssistanceHealth InsurancePaid Time OffRetirement Benefit

Previous experience in a high-volume, corporate Accounts Payable environment, with a strong understanding of vendor relationships, billing practices, payment terms, and payment processing
Working knowledge of EDI, including the ability to read and interpret segments and elements
Solid understanding of end-to-end Accounts Payable processes, with exposure to accounting and finance impacts related to stock replenishment and drop ship activity
Ability to understand cross-functional impacts from finance and receiving transactions
Proven ability to build and maintain effective working relationships with vendors, merchants, and Accounts Receivable teams
Strong analytical and problem-solving skills, including the ability to investigate issues and identify root causes
Experience working with large data sets, including extracting, analyzing, and translating data into actionable business insights (e.g., segmentation, aggregation, basic statistics)
Advanced Microsoft Office skills, particularly in Excel (formulas, pivot tables, VLOOKUPs), along with Word and PowerPoint
Excellent verbal and written communication skills
Ability to prepare clear, professional reports and correspondence using proper business language and grammar

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Analyst, IT Support

Ocean Network Express

Lombard, IL 60148

HybridHealth InsuranceRetirement Benefit

Provide first and second level support for a variety of hardware and software issues for 900+ users in the USA and Canada.
Document and record problem information gathering and resolution steps in a consistent and organized manner using the company's Service Now system.
Perform IT operational and maintenance tasks, as assigned
Perform audits and documentation for IT inventory (hardware and software) and system access
Responsible for user registration and role setting for business systems
Setup and Configure ONE Voice software, Contact Center Software, Google Workspace Enterprise Account, and Smartphones.
Troubleshoot VPN, Printers, MS Windows, third-party hardware and software, and virus removal.
Manage and execute clear communication of all issues, outages, and breakages to the business, Tier 2 support, and internal/external development teams
Deploy and administer technology solutions
Collaborate with Global and other regional technology teams for solutions
Work experience demonstrating innovative solutions and the ability to multitask, high level of verbal and written communication skills, analytical skills, and team-player outlook.
Highly motivated with the ability to work independently and as part of a team
Ability to evaluate data, analyze, and problem solve.
Very strong communication and collaborative skills. Must be able to communicate and interact effectively with individuals across departments and across all levels, from staff to senior management.
Strong knowledge of supporting Windows 10 and 11 Laptops, iOS products, Android products, and Chromebooks.
Working knowledge of Google Workspace Enterprise or demonstrate a willingness to learn
Experience with and understanding of networking, SD-Wan, IT Security, and modern IT Service Management.
Some travel and flexibility in work hours is required.
Ability to take part in on-call rotation is required.
2+ years of modern systems management
2+ years of application and cloud service management
3+ years of desktop and application IT Support
3+ years customer service experience in IT Support