1455 Analyst Positions jobs in Houston,TX

Excellent verbal communication and active listening skills.
Friendly, patient-focused attitude with strong interpersonal skills.
Reliable, dependable, and punctual.
Ability to multitask and work efficiently in a fast-paced call center environment.
Comfortable handling confidential patient information.
Accurate typing and data entry skills.
Ability to operate a digital telephone system.
Intermediate proficiency with Microsoft Office applications.
Professional demeanor when handling inbound and outbound calls.

Call Center Rep Work From Home

Serur Organization

Houston, TX

The Timken Company

Houston, TX 77084

Associate's degree in business-related field required, Bachelor's degree preferred.
Minimum of 3 years' experience supporting rotating equipment or power transmission products in customer service, field service, maintenance, or engineering roles
Strong understanding of rotating equipment failure modes (bearing failure, lubrication, misalignment, imbalance, gear wear
Experience interpreting technical drawings, part catalogs, and specification sheets
Strong written and verbal communication skills with customer facing experience
Skilled in all MS Office products
Working knowledge of ERP systems, preferably Epicor
Serve as the primary technical contact for outside sales, customers and internal stakeholders for rotating equipment issues (gears, bearings, shafts, couplings, gearboxes).
Manage incoming parts/units, create and manage orders in the EPICOR, and communicate status updates to outside sales.
Prepare detailed repair estimates and technical quotations; support commercial negotiations as needed.
Coordinate with operations, engineering, quality, and external repair partners to schedule repairs, manage parts sourcing, and ensure successful repair execution.
Process warranty claims, returns, and repair authorizations; track warranty costs and maintain accurate records.
Track and report service KPIs (response time, resolution time, first-time-fix rate, warranty trend) and identify improvement opportunities.