Understand and communicate effectively with customers, co-workers, and supervisors
Assist in the apprehension of shoplifters under the direction of Asset Protection Leaders, Captains, or Detectives.
Standing for at least two consecutive hours, lifting at least 30lbs. stooping, kneeling, crouching, and climbing ladders, reaching, including above eye level.
Ensure full compliance with company policies and legal standards regarding apprehensions, searches, and the handling of evidence.
Respond to medical situations and facilitate basic first aid for customers and colleagues.
Comfortable with technology and two-way communication devices.
Requires close vision, color vision, depth perception, and focus adjustment.
Accurately document incidents, including theft, accidents, and audit findings, through detailed and timely reporting.
Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments.
Conduct operational audits and complete assigned Asset Protection tasks as directed.
Partner closely with store teams to promote a safe environment and support a culture of excellent customer service.
Must be able to:
Handle proprietary, sensitive, and confidential information with the highest level of discretion and integrity.
Essential Physical Requirements You Will Perform
Serve as a visible and reassuring presence at high-traffic entrances and high-shortage areas to help deter theft and identify suspicious behavior.
Provide testimony in both criminal and civil legal proceedings as needed.
Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions.
Read and understand employment policies and safety rules/procedures in English.
For jobs in New York, a current New York State Security Guard License is required
This position requires talking, lifting, constant moving, standing, and reaching with arms and hands.