5764 Arrow Enterprise Computing Solutions Inc jobs in Florida

A high school diploma, its equivalent, or two (2) years of equivalent work experience is required.
A minimum of two (2) or more years of experience in the provision of Tier 2 customer support for desktop computers, printers, scanners, etc.;
Experience installing, troubleshooting, and supporting desktop applications and operating systems, including Windows Operating System (OS), Office, Outlook, and Internet Explorer;
Experience installing and troubleshooting computer hardware and software, including PCs, printers, and peripherals in both a network and standalone environment;
Possess a valid Driver's License.
Experience installing software for IT user desktops and laptops;
Install and provide support for mobile devices;
Install and provide support for Department and vendor network equipment, including switches, Wireless Access Points (WAP), etc.;
Install or terminate network cabling;
Perform Personal Computer (PC) imaging, configuration, and installations for both Department staff and inmate PCs;
Provide Tier 2 support to IT users for basic software and hardware of end-user computing and desktop-based local area network (LAN) systems;
Troubleshoot problems using scripts and checklists as guides;
Document problems and resolutions;
Provide quality customer service;
Participate in the testing and evaluation of new desktop packages; Implement prototypes;
Provide support for printers and peripherals;
Support inmate education labs, including server and PC imaging, server and PC-based software installations and troubleshooting, group policy implementation, physical security audits, and inventories;
Provide regional support in tandem with the Bureau of Field Technology Services.