Call Center Bilingual Sales and Retention Representative (English/Spanish) - Hybrid

At&t

Miami, FL 33135

Bilingual (English/Spanish)
Full-time
Report to this location to work in center 3-4 days weekly and remotely from home 1-2 days weekly
Handle customer interactions (calls, chats, emails) in a fast-paced environment
Identify upselling opportunities and close deals to reach your sales and commissions targets
Accurately resolve issues related to service, billing, payments, and collections
Explain bills and product features clearly
Troubleshoot basic problems and seek higher support if needed
Build customer confidence and loyalty by resolving issues
Support various customer inquiries, including technical issues
Work a flexible 40 hour per week schedule, which may include nights, weekends, and overtime
Paid training to set you up for success
Work From Home (WFH) Requirements: verified internet service with a minimum of 12mb upload speed and 18mb download speed
Established dedicated work area (desk, chair, electrical outlet, surge protector, direct LAN connection)
AT&T will provide the equipment you'll need to get started
Workspace audits will be conducted
Available, accessible, and accountable to work during established work schedules and shifts
Comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies

Bilingual Front Desk Receptionist

ChenMed

Saint Petersburg, FL 33714

Spoken and written fluency in English
Working knowledge of medical insurance and/or knowledge of electronic medical record EMR systems
Knowledge of ChenMed Medical products, services, standards, policies and procedures
Skilled in operating phones, personal computers, software and other basic IT systems
Proficient in Microsoft Office Suite products including Excel, Word and Outlook
Ability and willingness to travel locally and regionally up to _10%_ of the time