Proficiency in English required, additional languages beneficial
Proficiency with Microsoft Office and service management software
Ability to read and interpret technical documentation, electrical schematics, and system diagrams
Physical ability to lift up to 50 lbs. and work in laboratory environments
Demonstrated success achieving customer satisfaction goals
Ability to travel up to 75% within assigned territory
Excellent customer service and communication skills
Bachelor's degree in Electronics, Engineering, Physics, Chemistry, or related technical field OR equivalent combination of education and technical experience
Strong electronics and mechanical troubleshooting skills with the ability to diagnose issues to the component level
Strong organizational and time management capabilities
Experience diagnosing and repairing ultra-high vacuum systems and high voltage equipment
Strong analytical and problem-solving skills
Valid driver's license required
3+ years of hands-on technical experience installing, troubleshooting, repairing, and calibrating complex analytical instrumentation such as SEM, TEM, FIB, Ion Beam
Ability to effectively train customers on equipment operation and maintenance

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Hands-on experience with production automation enhancement, AOI, and inspection/test coverage for server assemblies; familiarity with PLC programming, HMI, and network protocols (Modbus, OPC UA)
Basic or familiar with Windows and Linux operating systems; experience developing scripts for process optimization
Analytical mindset with strong problem-solving abilities; good communication skills in English, both written and verbal
Ability to work in a fast-paced environment, manage multiple tasks, and provide flexible support as needed
Able to read and understand Bills of Material, schematics, and data sheets; holding relevant IPC certifications is advantageous
Proficiency in lean tools (Six Sigma, 5S, Kaizen) and technical instruments like oscilloscopes, multimeters, or diagnostic software for root cause analysis in automated environments
BS/MS in Electrical Engineering, Industrial Engineering, Computer Science, or related field preferred; minimum 2 years of work experience in production or industrial settings, with focus on server troubleshooting and automation
Experience or knowledge in AI infrastructures for AI factory operations as a major plus to help build our capabilities
Junior positions available for candidates interested in lean manufacturing careers with emphasis on automation and server quality improvement