Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Basic knowledge of food & beverage preparations, service standards, guest relations & etiquette.
Ability to handle cash/credit transactions.
Food handling certificate.
Complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving. Minimum of 18 years of age to serve alcoholic beverages.
Ability to comprehend and apply written product labeling instructions to enable the safe application of products and processes within the hotel.
Ability to communicate verbally and effectively with guests and co-workers.
Ability to remember, recite and promote the variety of menu items.
Able to work a flexible work schedule that includes but it is not limited to rotating shifts, evenings, weekends and holidays.
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Ability to comprehend guest requests, memos, reservation, promotional materials, event orders and similar written materials.
Ability to compute basic mathematical calculations.
Ability to effectively respond to guest requests, and deal with customer complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions.
Basic knowledge of the appropriate table settings and service-ware.
Ability to be well organized, maintain concentration and think clearly when providing service to guests within a given period of time.
Ability to multi-task.
Ability to suggestively sell restaurant menu items, beverages and wines.
Maintains professionalism at all times, demonstrating courtesy and respect to guests and co-workers.
Basic knowledge of service of various alcoholic beverages.