Must be able to: Understand and communicate effectively with customers, co-workers, and supervisors
Read and understand employment policies and safety rules/procedures in English
Serve as a visible and reassuring presence at high-traffic entrances and high-shortage areas to help deter theft and identify suspicious behavior
Assist in the apprehension of shoplifters under the direction of Asset Protection Leaders, Captains, or Detectives
Accurately document incidents, including theft, accidents, and audit findings, through detailed and timely reporting
Conduct operational audits and complete assigned Asset Protection tasks as directed
Partner closely with store teams to promote a safe environment and support a culture of excellent customer service
Ensure full compliance with company policies and legal standards regarding apprehensions, searches, and the handling of evidence
Provide testimony in both criminal and civil legal proceedings as needed
Respond to medical situations and facilitate basic first aid for customers and colleagues
Handle proprietary, sensitive, and confidential information with the highest level of discretion and integrity
Comfortable with technology and two-way communication devices
Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments
This position requires talking, lifting, constant moving, standing, and reaching with arms and hands
Standing for at least two consecutive hours, lifting at least 30lbs. stooping, kneeling, crouching, and climbing ladders, reaching, including above eye level
Requires close vision, color vision, depth perception, and focus adjustment
Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions