4693 Call Center Representative jobs in Addison,TX

Must have three years of customer service experience, preferably in a medical/healthcare/health insurance setting.
Patient registration experience preferred.
Must be able to work collaboratively with colleagues to deliver patient/customer services that exceeds patient expectations as evidenced by patient satisfaction scores.
Must be able to demonstrate competency required as applicable to specialty area.
Must have demonstrated communication skills to include above average verbal skills (heavy public contact) and written skills.
Bilingual skills preferred.
Must have familiarity with diagnostic ICD-9 CM coding and HCPCS-CPT4 procedure codes.
Must have working knowledge of medical terminology.
Must be able to demonstrate basic clerical skills and working knowledge of standard office equipment.
Must be detail oriented and have sharp analytical skills to resolve registration issues as related to multiple groups including third-party payors, physicians, patients and the system.
Must be able to solve problems within the guidelines of established policies and procedures.
Must be able to adjust to multiple demands, shifting priorities and rapid change.
Virtual Care Only: Must be able to work collaboratively and optimally with patients with serious health conditions and barriers to care.
Virtual Care Only: Must be able to recognize and escalate clinical decision making to appropriate team members of the multidisciplinary team.
Virtual Care Only: Must demonstrate strength in documenting within an electronic health record with ability to effectively problem-solve when faced with decision-making challenges and escalate as appropriate.
Virtual Care Only: Confident with technology, specifically electronic medical record, video encounters and computer applications.