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Remote - Inbound Customer Service Specialist

VXI Global Solutions LLC

Arlington, VA 22204

$17.31/hr

RemoteEducation AssistanceHealth Insurance

High School diploma or GED.
2-3 years of experience in customer service or support, preferably in a customer-facing role.
Excellent verbal and written communication skills in English.
A passion for customer service and going above and beyond to exceed expectations.
Strong problem-solving skills and the ability to handle ambiguous situations with confidence.
Skilled at listening, engaging, and building rapport with customers.
Professional demeanor when interacting with both customers and peers.
Proven track record of meeting and exceeding performance goals.
Ability to multitask and prioritize in a fast-paced environment.
Self-motivated with the ability to work independently.
Patience and empathy when addressing complex customer issues.
Willingness to appear on live video calls with coworkers.
Typing speed of at least 42 WPM with 96% accuracy.
Flexibility to work an 8-hour shift, 5 days a week, including holidays and peak periods.
Private Workspace: A quiet, dedicated workspace with no distractions.
Ergonomics: A comfortable desk setup with all necessary equipment.
Internet: A reliable internet connection with a minimum of 20 Mbps download and 10 Mbps upload speed.
Self-Motivation & Independence: The ability to stay productive, organized, and on-task while working remotely.
Communication: Strong verbal and written communication skills, especially in virtual settings.
Adaptability: The ability to quickly adjust to new processes, tools, and technologies.
Connection: Must be hardwired; Wi-Fi is not acceptable.