2255 Chief Technical Architect jobs in Cedar Park,TX

Business Technical Support I, Spectrum Business

Spectrum

Austin, TX 78758

Bachelor's or associate degree in a technical field or equivalent education and training
3-4+ years technical support experience in TAC, NOC or contact center environments, or networking certification or training with 0-1 years related experience
0-1+ years' experience with at least one of the following: Fiber Internet Access, High Speed Data, Ethernet, Managed Network Services, Managed Security Services, Managed WiFi Services, Trunking, Unified Communications or TV Services
0-1+ years network troubleshooting in a 24x7 Operations Center
Ability to read, write, speak and understand English
Ability to deliver excellent client service
Ability to identify, analyze and troubleshoot technical issues efficiently
Ability to isolate equipment, facility and network component problems
Ability to prioritize, organize and follow established procedures
Sound judgment and initiative
Ability to master technical support tools and systems
Knowledge of network protocols, routers, switches, VPN, CWDM, HFC plant, routing policies, WiFi and VoIP platforms
Knowledge of Windows, Word, Excel and Outlook
Knowledge of coax and fiber technologies
Adherence to company policies, procedures and standards

Firehouse Subs 1890 Ranch

Cedar Park, TX 78613

Year Up United

Cedar Park, TX 78613

JLL

Austin, TX 78753

Minimum of 5 years of experience in data center operations and management
Strong knowledge of data center infrastructure, including power distribution, cooling systems, and network architecture
Familiarity with industry standards and best practices (e.g., ASHRAE, TIA, Uptime Institute)
Excellent problem-solving and decision-making skills
Strong leadership and team management abilities
Proficiency in using facility management software and building automation systems
Proficiency in the use of Work Order Management Software (CMMS).
Valid driver's license