High school diploma or equivalent preferred
Strong customer service skills with the ability to satisfactorily resolve complex issues and maintain professional communication
Shift: Second Shift | 12:00 PM – 9:00 PM (Saturday, Sunday, Monday, Tuesday, Wednesday)
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements
Pay: $17.50 per hour
1 year of related experience (preferably within a call center or logistics environment) is a plus
Ability to multitask with exceptional organizational skills
Ability to work an onsite second shift schedule
Demonstrated experience with Microsoft Office programs, including MS Project, Word, Excel, and PowerPoint

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Order Quality Checker

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New, Posted 5 hours ago

Mobile Associate, Store in Store, Bilingual | Retail Sales

T-Mobile

Bradenton, FL 34203

$20/hr

OnsiteChildcare AssistanceEducation AssistanceHealth InsurancePaid Time OffRetirement Benefit

Partner with nearby store locations to properly/fully on-board customers.
Must be able to engage in a high-traffic retail environment
Retail Sales Competitive drive and confidence to succeed in a fast-paced sales environment. (Required)
As part of these procedures, you will carry keys to the kiosk cabinets, lock/secure kiosk and assets, and report any lost keys or assets to your manager.
Will perform skills practicing, knowledge sharing, store operations, opening and closing procedures.
As part of your role, you will have the ability to perform price overrides for our specialty offers specific to National Retail.
Review your personal results, current promotions, and updates on the Hub to be Customer Ready at all times.
Complete training on the T-Mobile in-store experience, new skills, products and processes, and knowledge of systems and reference resources.
You will continuously learn and improve your skills to provide the best possible experience for our customers.
As a Mobile Associate, you will consistently leverage digital self-serve tools during customer interactions and the onboarding process. You will identify customer needs and use solution-based selling techniques to fully demonstrate the value of T-Mobile products and services.
Customer Satisfaction Passionate customer advocate with the desire to be yourself when connecting and having fun with our customers. Effective at balancing customer experience and performance goals. (Required)
Legally authorized to work in the United States
You will proactively reach out to potential customers to further drive sales activity in your location.
High School Diploma/GED (Required)
Builds relationships with nearby leadership and teams to help support the customer experience from account set up, to device support and account servicing.
Proactively engages with a broad range of customers in a highly-traffic retail environment. You will use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions.
You are able to connect on a personal level, match the pace of the customer, build rapport, trust, and loyalty with every interaction.
At least 18 years of age
Must be able to educate customers, demonstrate, and recommend solutions
Team Building Desire to be a part of the game-changing T-Mobile store team. Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues. (Required)
You are able to follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers.