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Senior Customer Service Representative

Saxco International

Norco, CA 92860

~ 32 min Onsite

3 to 5 years' experience in a customer success role, in a fast-paced distribution environment preferably within the agricultural, food service or packaging industries
Post-secondary education preferably
Proficiency, both written and verbal English is a requirement
Excellent communication skills, listening and written skills
Ability to accurately maintain orders and delivery schedules
You can easily navigate between different computer applications and multi-task
Be a self-starter that leverages opportunities to improve your skills and capabilities
You can problem solve and work well under pressure
Liaison between customer and Saxco in development of forecasts and strategic vision for inventory recommendations and just-in-time deliveries
Execute to terms of contracts and communicate internally contractual requirements for your accounts
Be the Liaison between sales and Saxco in all matters pertaining to your customer accounts
Independently make decisions on behalf of the customer, with impact to our business, and communicate those decisions effectively
Maintain up to date knowledge on Saxco products, services, policies, and procedures
Be the primary contact for your customer's account, transactional, and procedural queries
Provide the highest level of customer service and professionalism as a representative of Saxco within our strategic accounts
Partner with our strategic accounts and account managers to provide exceptional service and timely information on all customer queries
Resolve customer requests that you are accountable for and interface with other parts of the organization, as needed
Maintain a high level of professionalism with clients and work to establish a positive rapport with internal and external stakeholders
Senior Customer Service Representative title implies assignment to strategic accounts and customer success responsibilities