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Client Programs Liaison

ASPCA

New York, NY 10128

$26.75-$28.68/hr

~ 32 min OnsiteBilingual Preferred

The schedule for this role is Tuesday-Saturday, 9-5pm
Ability to communicate effectively, courteously, and professionally with a variety of individuals, some with pets, representing diverse cultures and backgrounds, in both spoken and written English and Spanish while maintaining confidentiality
Commitment to the ASPCA's mission with a strong interest in animal welfare and serving low-income communities
Thrives on providing exceptional customer service experiences; exemplary customer engagement skills
Excellent team player who thrives independently in a fast-paced, shelter environment with exposure to dogs and cats daily
Exceptional problem-solving abilities and sound judgment are required
Strong computer skills, including Microsoft Office; familiarity with database software a plus (such as Canva and Airtable)
Experience with and/or interest in working with underserved communities is required
Ability to stay calm under pressure and de-escalate conflict in a positive and professional manner
Ability to build and sustain positive and productive relationships within and across departmental teams, with volunteers and the public
Ability to walk, bend, stand and reach constantly during a minimum 8-hour day; ability to lift up to 30 lbs., ability to walk dogs up and down stairs
Fear Free Shelter certification required, or must be obtained within first 90 days
High school diploma or equivalent required
Minimum of four years of client service required
Spanish fluency is required (see Language section) -- explicit requirement: English (Required), Spanish (Required)