2702 Client Support Analyst jobs in River Forest,IL

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Analyst, IT Support

Ocean Network Express

Lombard, IL 60148

Hybrid~ 26 minHealth InsuranceRetirement Benefit

Provide first and second level support for a variety of hardware and software issues for 900+ users in the USA and Canada.
Document and record problem information gathering and resolution steps in a consistent and organized manner using the company's Service Now system.
Perform IT operational and maintenance tasks, as assigned
Perform audits and documentation for IT inventory (hardware and software) and system access
Responsible for user registration and role setting for business systems
Setup and Configure ONE Voice software, Contact Center Software, Google Workspace Enterprise Account, and Smartphones.
Troubleshoot VPN, Printers, MS Windows, third-party hardware and software, and virus removal.
Manage and execute clear communication of all issues, outages, and breakages to the business, Tier 2 support, and internal/external development teams
Deploy and administer technology solutions
Collaborate with Global and other regional technology teams for solutions
Work experience demonstrating innovative solutions and the ability to multitask, high level of verbal and written communication skills, analytical skills, and team-player outlook.
Highly motivated with the ability to work independently and as part of a team
Ability to evaluate data, analyze, and problem solve.
Very strong communication and collaborative skills. Must be able to communicate and interact effectively with individuals across departments and across all levels, from staff to senior management.
Strong knowledge of supporting Windows 10 and 11 Laptops, iOS products, Android products, and Chromebooks.
Working knowledge of Google Workspace Enterprise or demonstrate a willingness to learn
Experience with and understanding of networking, SD-Wan, IT Security, and modern IT Service Management.
Some travel and flexibility in work hours is required.
Ability to take part in on-call rotation is required.
2+ years of modern systems management
2+ years of application and cloud service management
3+ years of desktop and application IT Support
3+ years customer service experience in IT Support

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New, Posted 11 hours ago

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Entry Level Data Center Depot Technician

TEKsystems

Northlake, IL 60164

$20-$23/hr

OnsiteHealth InsurancePaid Time OffRetirement Benefit

Experience in warehouse, logistics, inventory, or operations environments preferred
Strong attention to detail and organization skills
Ability to follow standardized processes and checklists
Comfortable working in a fast-paced, hands-on environment
Basic familiarity with computers or IT equipment is a plus (not required)
Ability to lift and move equipment as needed
This is a Contract position based out of Northlake, IL
The pay range for this position is $20.00 - $23.00/hr.

SmartExplore AI is experimental.

New, Posted 10 hours ago

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Remote Benefits Specialist

Hire Standard Staffing

River Forest, IL

$120,000/yr

RemoteHealth Insurance

Must be a U.S. or Canadian citizen

SmartExplore AI is experimental.

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Quality Technician

Adecco

Buffalo Grove, IL 60089

$50-$55/hr

~ 46 min OnsiteHealth InsurancePaid Time OffRetirement Benefit

Bachelor's degree in engineering, Science, Quality or related field
Up to 5 years of experience in quality Field
Quality Technician BUFFALO GROVE IL
Quality Metrics, KPIs, and ISO 9001 compliance
Track APQP/PPAP for new product launches
Lead customer complaint resolution and root cause analysis (8D)
Support production with NCMR, reworks, and process audits
Drive continuous improvement (Lean, Six Sigma, COPQ reduction)
Maintain QMS documentation and ERP/MES data accuracy
Collaborate with suppliers, cross-functional teams, and leadership
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
* The California Fair Chance Act
* Los Angeles City Fair Chance Ordinance
* Los Angeles County Fair Chance Ordinance for Employers
* San Francisco Fair Chance Ordinance