604 Client Support Specialist jobs in Saint Charles,MO

High School Diploma or GED
Proficiency with basic operations of a computer; MS Outlook, Excel required
Must be comfortable with typing on a keyboard, switching between tabs quickly for multiple internet windows on a PC, data entry from phone calls, etc.
1-3 years of experience in a fast-paced environment such as retail or clerical
Excellent verbal and written communication skills
Strong attention to detail required
Eager and motivated individual who excels in a team environment
Ability to multitask in a fast-paced environment
Ability to follow all SLAs (Service Level Agreements) and provide timely responses to clients, coworkers, supervisors and internal departments
Answer incoming calls from clients and vendors related to data center maintenance
Create and update work order requests in Ascent's internal database and client databases
Document and perform data entry of information from calls into various systems
Send emails to clients, vendors, and internal employees, meeting all SLA requirements for timely response
Dispatch technicians to data center locations to address maintenance requests
Monitor data center alarms, notify clients, leads, and internal groups as applicable
Escalation of emergency issues to management and clients as needed
Follow set processes and procedures
Attend weekly group meeting to discuss new and updated processes and procedures
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: * The California Fair Chance Act * Los Angeles City Fair Chance Ordinance * Los Angeles County Fair Chance Ordinance for Employers * San Francisco Fair Chance Ordinance