Must be able to maintain a professional demeanor in a highly stressful and emotional environment, to include crime, behavioral health and suffering patients in addition to life or death situations
Interacts on an ongoing basis with other areas and departments in order to provide appropriate information related to such items as: patient delays, change of schedules
2 years of healthcare or customer service experience or education equivalency required
Verifies patient eligibility for insurance coverage and appropriate benefit levels for anticipated services
Performs revenue cycle duties at multiple areas / locations as assigned
Calculates and collects patient liability due according to financial clearance policies related to existing and/or bad debt accounts
Actively cross-trains and works in all areas as assigned
Negotiate and collects patient financial responsibilities
Understands the patient flow processes in each area
Patient liability and deposit requirements per policy
Conducts formal, documented training and serves as a resource to others
Adheres to compliance with regard to order validation, cash policy requirements, government payor requirements and patient safety requirements for appropriate patient identification
Serves as a mentor and / or trainer for peers
May be responsible for performing cashiering responsibilities according to established policies and procedures; could potentially consume the bulk of the incumbent's responsibilities within the department
Two years of experience
Basic computer skills and Microsoft Office
Excellent data entry, numeric, typing and computer navigational skills
Must be able to exhibit a high level of empathy with the ability to effectively communicate with patients and family members during traumatic events, while demonstrating exceptional customer service skills
Proven to have good listening, interpersonal and communication skills, and professional, pleasant and respectful telephone etiquette
Demonstrates ability to manage multiple, changing priorities in an effective and organized manner
Conducts an documents patient interviews to obtain demographic and financial data for registration, insurance verification, precertification and billing
Identifies process improvement opportunities that promote team concepts with co-workers while improving revenue cycle functions and the patient experience
Ability to manage multiple, changing priorities in an effective and organized manner
Negotiates payment arrangements with patient where necessary per policy
2 Years of Experience
Assists patients to nursing units by providing directions, personal escort, and/or medical mobility assistance (ex; wheelchairs), when applicable