Starting at $21+/hour (DOE)
Full-Time
Location: Fountain Valley/Huntington Beach, CA
Greet guests with a warm, professional, and engaging demeanor upon arrival
Manage check-in and check-out processes efficiently and accurately
Handle guest inquiries, requests, and concerns with a solution-oriented mindset
Answer and direct incoming calls while providing exceptional customer service
Coordinate reservations and update guest information in hotel systems
Process payments, verify billing details, and maintain accurate records
Communicate effectively with housekeeping and maintenance teams to ensure guest satisfaction
Maintain a clean, organized, and professional front desk area
Deliver a high-level guest experience that reflects the hotel's standards
Strong customer service and interpersonal skills—must be highly engaging and guest-focused
Previous hotel or front desk experience preferred (but not required for the right attitude)
Quick learner with the ability to adapt to new systems and processes
Excellent communication skills, both in person and over the phone
Basic computer proficiency and ability to learn hotel management systems
Strong attention to detail and ability to multitask in a fast-paced environment
Professional appearance, reliability, and a positive attitude
Flexible schedule required, including weekends, holidays, and morning/afternoon shifts
Employment eligibility will be verified through the E-Verify program
All new hires must be authorized to work in the United States
Background checks and/or drug screening may be required where permitted by law

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Hotel Assistant Manager - Full Benefits + 401(k)

ESA Management, LLC

Newport Beach, CA 92660

~ 19 min OnsiteHealth InsurancePaid Time OffRetirement Benefit

Prior hotel experience in a hospitality or retail establishment is required.
High School Diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Comprehend fundamental instructions, write short correspondence, and memos.
Solid fluency English skills with regard to reading, writing and verbal communication to be able to communicate effectively with guests, associates, and outside vendors.
Ability to operate the property management system technology, including the ability to work through all shift reports and performing the audit functions when necessary.
Ability to add, subtract, multiply, and divide units of measure, using whole numbers, common fractions, and decimals.
Ability to apply common sense understanding to carry out detailed written and/ or oral instructions.
Supervisory skills to oversee daily activities of 8 to 15 hourly staff
Ability to organize multiple priorities to ensure that daily operations are performed at peak efficiency.
While performing the duties of this job, the associate is regularly required to remain stationary;
Navigate the hotel and parking lot;
Reach, handle, and detect tools, objects and controls;
And detect scent and sounds.
Occasionally bend, kneel or crouch.
Occasionally push, pull, lift and/or move up to 25 pounds.
While performing the duties of this job, the associate frequently works in outside weather conditions (depending on hotel).
Occasionally works in wet humid conditions near moving mechanical parts, in the presence of fumes or airborne particles and toxic or caustic chemicals and risk of electrical shock.
The work environment typically will be at moderate to loud noise levels.
The associate m a y be asked to travel to help additional locations within a reasonable geography, or to cover additional sites during another manager's absence.