493 Community Relations jobs in Cary,NC

Community Solutions Central Operations Analyst I

Spectrum

Morrisville, NC 27560

High School Diploma or equivalent
1+ year of 24x7 Operations Center experience
1+ year of cable or telecommunications experience in field operations, HFC plant troubleshooting or maintenance
1+ year of NOC, dispatch, call center tier or help desk support experience
Ability to read, write, speak and understand English
Knowledge of Hybrid Fiber-Coax network concepts, DOCSIS and end-user principles
Understanding of managed Wi-Fi tools and basic troubleshooting abilities for Wi-Fi related issues
Familiarity with desktop computer hardware and software (monitoring tools) used to analyze network performance
Ability to use online knowledge systems and search for reference procedures and work aids
Ability to write routine reports and correspondence as well as create or produce reports outlining specific trends in the Hybrid Fiber-Coax network to efficiently resolve plant issues
Ability to interpret instructions in various formats
Basic understanding of network architecture, topology principles and troubleshooting
Must be able to work all shifts including evenings weekends and some holidays