Location: Henderson, NV
Shift Options: 1st shift
Employment Type: Contract-to-Hire
Previous warehouse, manufacturing, or production experience preferred but not required
Ability to follow written and verbal instructions
Comfortable using RF scanners or paper work orders
Strong attention to detail and accuracy
Basic problem-solving skills and ability to escalate issues appropriately
Reliable attendance and punctuality
Ability to work independently and as part of a team
Ability to stand and walk for 8–10 hours per shift
Frequent bending, reaching, and lifting up to 30–40 lbs
Manual dexterity to handle small parts and tools
Comfortable working in a production or warehouse setting

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Teleperformance

Las Vegas, NV 89118

Bachelor's degree from an accredited college or university or equivalent work experience
Two to three years of contact center management experience
Currently a supervisor or above with excellent TOPS implementation skills
Experience managing programs with varying service objectives, agent skill requirements and technical solutions
Strong verbal, listening, and written communications skills required
Excellent attendance history is required
Some travel may be required
Must have proficiency in Microsoft Office functions including extended Outlook functions and complex Excel functions
Minimum of two years of call center management experience
Experience managing multiple programs concurrently is a plus
Experience with strategic development and implementation specifically with operating policies and procedures, and work process improvements
Excellent verbal and oral communication skills