2+ years' experience in order management, customer service, or related field required
Handle any order-related issues or customer complaints promptly and efficiently
Accurately enter customer orders into the system and validate all order details to ensure completeness and accuracy
MS Office Suite knowledge
Follow established policies & procedures as laid out in SOPs and other relevant process documents
Order monitoring, credits/cancellations and purchase order revisions
Perform order validation and exception resolution such as pricing issues
To work as part of a team and deliver quality results by interacting with the customer and providing exceptional service
High School Diploma or GED
Work closely with sales, logistics, and finance teams to ensure seamless order processing
Responsible for handling inbound customer calls/emails relating to orders, products, and services
Familiarity with order processing systems and software such as SAP, Oracle, or CRM
Keep accurate records of all orders, including purchase orders and order confirmations

Customer Specialist - Full Time

CarMax

Grand Rapids, MI 49512

Retail Customer Service Associate

FedEx Office

Grand Rapids, MI 49512

Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position
Ability to stand during entire shift, excluding meal and rest periods
6+ months of specialized experience
Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
Ability, on a consistent basis, to work with minimal supervision
Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
Ability, on a consistent basis, to bend/twist at the waist and knees
Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
Ability to move and lift 55 pounds
High school diploma or equivalent education
Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
Excellent verbal and written communication skills

Manpower Group

Grand Rapids, MI 49544

Physical ability to lift up to 40 pounds and stand for extended periods
Three to five years of related experience or equivalent training
Willingness to follow safety protocols and work in a loud environment with moving mechanical parts
High school diploma or GED required
Ability to read and write safety rules, work instructions, and quality records

Copilot Careers

Grand Rapids, MI 49504

TaskRabbit

Grand Rapids, MI 49504

Comfortable using common hand and power tools (e.g., drill, level, screwdriver, anchors)
Have the ability to transport yourself to and from jobs
Agree to the Taskrabbit Global Terms of Service
Must undergo a background check
Must be 18 years or older

Swissport International AG

Grand Rapids, MI 49512

Passionate about customer service and must have relevant work experience
High School diploma or GED equivalent
Willingness to work in inclement weather
Customer Service Experience
Must be able to type and learn airline specific computer reservation/ ticketing software
Excellent communication skills (written and verbal) in country specific language