Ability to work evenings and weekends.
High school diploma or equivalent.
While performing the duties of this job, the employee must be able to work outdoors daily with exposure to the elements including inclement weather. Extended periods of walking / standing required.
Excellent verbal and written communication skills at all levels to communicate with internal and external stakeholders articulately.
Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.
Valid Driver's license, a reliable personal vehicle.

Lead Guest Services Team Member

Pilot Company

Mill Hall, PA 17751

Complete end-of-shift reports and close out procedures
Follow company and local guidelines with regards to the sale of any restricted merchandise items (i.e., alcohol, tobacco)
Maintain an organized and clean work area
Model behaviors that support the company's common purpose; ensure guests and team members are supported at the highest level
Ensure all activities are in compliance with rules, regulations, policies, and procedures
Assist with other travel center functions such as maintaining deli, cleaning showers and restrooms, stocking, making coffee, etc.
Determine break schedules and team member placement during shift
Lead a shift of one-to-two cashiers to process all types of cash, credit, and debit transactions
Ensure quality service is delivered to every guest
Use suggested selling methods to promote and sell products
Handle guest complaints and issues by following company processes and guidelines; resolve team member conflict; and communicate issues to management
Complete other duties as assigned