Excellent understanding of janitorial/building maintenance procedures and related safety requirements
Tool and machine maintenance including basic break/fix procedures.
How to meet general customer expectations
Effective verbal and written communication skills including time management with an ability to prioritize and set clear expectations.
Ability to resolve requests and concerns in a fast-paced environment.
Ability to manage work with and lead a team in a complex task oriented janitorial operations environment
Ability to provide facilities escalations resolution timely and efficiently
Ability to track supplies and task/performance data, document and submit reports/supply orders. Answer calls, monitor, track and document escalations in what may be a fast-paced environment with a focus on customer service
Relationship management and ability to build rapport with customers
Communicate (speak and write) in English (and where needed bilingual in Spanish and English
KBSPresence mobile timekeeping software for accurate recording of employee work hours, attendance management, completion of required training, and distribution of important employment-related information. All non-exempt employees are required to download and use the KBSPresence app on their personal mobile devices to clock in and out for their shifts and breaks. In accordance with applicable local laws, cell phone reimbursement is provided to support the use of personal devices for work-related tasks.
Must be ok with travel.