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Field Service Support Lead

Dover Corporation

Rosenberg, TX 77471

Hybrid~ 20 minHealth InsurancePaid Time OffRetirement Benefit

Associate or bachelor's degree in engineering, Electronics, Industrial Technology, Automation, or related technical field preferred.
Minimum of 15 years of experience in field service, technical support, controls engineering, automation systems, or related industrial environments.
Demonstrated ability to independently manage complex technical troubleshooting and customer support situations.
Strong understanding of industrial control systems, PLCs, HMIs, instrumentation, electrical systems, and automation technologies.
Experience supporting industrial control panels, engine/compressor applications, or related automation systems preferred.
Ability to troubleshoot complex technical and system related issues in both field and remote support environments.
Ability to read and interpret electrical schematics, wiring diagrams, panel layouts, and technical documentation.
Strong root-cause analysis, troubleshooting, problem-solving, and decision-making skills.
Strong organizational and coordination skills with the ability to manage multiple priorities and support field service activities in a fast-paced environment.
Strong communication and customer service skills with the ability to professionally support challenging customer situations.
Experience mentoring or providing guidance to technical team members preferred.
Experience supporting field service operations, customer support activities, or technical service coordination preferred.
Familiarity with service documentation, expense reporting, and operational support processes preferred.
Exposure to operational leadership, workload coordination, or service coordination activities preferred.
Willingness and ability to travel up to 35%.
Ability to support occasional after-hours customer or operational needs as required.