MUST SPEAK SPANISH
High School diploma or GED equivalent
Ability to follow processes and procedures and apply flexible approach when required
Passionate about customer service and must have relevant work experience

IT Contact Center Service Desk Quality Control Lead

Systems Integration

Springfield, VA 22150

In depth knowledge of service desk practices based on ITIL frameworks, ticketing systems (e.g., ServiceNow), incident management, audits, and compliance
IT Contact Center Service Desk Quality Control Lead
Associate or bachelor's degree in computer science, Information Systems or related discipline
5+ years' experience in IT service desk operations, including 3+ years in quality control roles in a contact center
Must be a US Citizen and pass a government Public Trust Security clearance with the DHS

SII

Springfield, VA 22150

In depth knowledge of service desk practices based on ITIL frameworks, ticketing systems (e.g., ServiceNow), incident management, audits, and compliance
IT Contact Center Service Desk Quality Control Lead
Associate or bachelor's degree in computer science, Information Systems or related discipline
5+ years' experience in IT service desk operations, including 3+ years in quality control roles in a contact center
Must be a US Citizen and pass a government Public Trust Security clearance with the DHS

Customer Service Supervisor

Wawa

Sterling, VA 20166

High School Diploma or GED equivalent
Must be 18+ years old with reliable transportation
Flexible availability to work various shifts, including weekends, and holidays, to meet business needs

SAIC

Sterling, VA 20164

Strong troubleshooting skills for complex electronic and mechanical systems
Bachelor's degree and 2 years of relevant experience; or 6 years of experience in lieu of a degree
Proficient in Microsoft Word and Excel; capable of writing clear technical reports
Proficient in CAT 6 signal cabling, including testing and termination
Must currently reside in the Sterling, VA area
Willingness to travel to U.S. border locations for installations and support (up to two weeks at a time)
Experience across a wide range of technologies, including Microsoft Windows and Linux Operating Systems, DHCP, DNS, Active Directory, Certificate Services, Group Policies, ServiceNow ticketing system
Skilled in using diagnostic tools, hand/power tools, and software for maintenance and repair
Current holder of a DHS Public Trust clearance or the ability to obtain one
Knowledge of low-voltage electrical wiring principles