2114 Customer Support Analyst jobs in California

High school diploma or general education degree (GED); three (3) or more years of related experience and/or training; or the equivalent combination of education and experience
Work related experience should consist of a financial institution customer service and cash handling background
Intermediate experience, knowledge and training in business banking products and branch operation activities, terminology and products and services
Intermediate knowledge of related state and federal banking compliance regulations, and other Bank operational policies
Intermediate skills in computer terminal and personal computer operation; mainframe computer system; and word processing, spreadsheet and account opening software programs
Intermediate typing skills to meet production needs of the position
Basic math skills; calculate interest and balance accounts; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; locate routine mathematical errors; count currency, coin and negotiable instruments in a timely manner
Effective oral, written and interpersonal communication skills with the ability to apply common sense to carry out instructions, interpret documents, understand procedures, compose correspondence, and speak clearly to customers and employees
Ability to deal with difficult problems involving multiple facets and variables in non-standardized situations
Effective organizational and time management skills
Ability to work with general supervision while performing duties
Ability to communicate effectively in Spanish is a plus, though not mandatory
Current California driver's license and a vehicle with appropriate insurance coverage if required to drive in the course of performing assigned duties and responsibilities

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