8971 Customer Support Analyst jobs in Dallas,TX

Analyst/Sr Analyst, Customer Experience Research

American Airlines

Fort Worth, TX 76101

Bachelor's degree in marketing, behavioral science, business, human‑centered design, or a related field, or equivalent experience.
3 years of experience in quantitative research, customer insights, service design, or related disciplines.
Experience with mixed methods research and integrating qualitative and quantitative research together.
Experience conducting advanced analytics with survey data.
Proficiency with research tools such as Qualtrics, UserTesting, or similar platforms, and research communities.
Customer journey and service design principles
Familiarity with airline operations and customer touchpoints
Strong communication, presentation, and storytelling skills
Project management and stakeholder collaboration
Data visualization and insight reporting

Adecco

Dallas, TX 75217

Minimum of 1–3 years of data entry experience (production environment preferred)
Ability to meet typing requirements (40+ WPM) and 10-key score (8,000 KPH with 95% accuracy)
High School Diploma or equivalent and strong English reading, writing, and communication skills
Proficiency with MS Office Suite, PC navigation, and ability to follow complex instructions independently
Strong attention to detail, critical thinking, and problem-solving skills
Proven reliability with excellent attendance record
100% onsite role in Dallas, TX