870 Customer Support Manager jobs in Goodrich,MI

High school diploma or general equivalency diploma preferred (GED)
3 years of demonstrated leadership experience in warehouse/distribution center operations
2 years of experience with Microsoft Excel
2 years analyzing data associated with processes, identifying opportunities, and providing recommendations for improvement

Customer Service Representative

TEKsystems

Auburn Hills, MI 48326

Customer Service Representative
On-Site
Location: Auburn Hills, MI
Schedule: Monday – Friday, 8:00 AM – 4:30 PM
Full-Time, Permanent
Respond to customer inquiries via phone, email, and other channels with professionalism and care
Gather information and quickly assess customer needs to provide accurate solutions
Troubleshoot product and service issues in a timely and efficient manner
Schedule service appointments based on customer needs, product requirements, and technician availability
Provide quotes and coordinate ordering of necessary service parts
Research parts and product-related questions to support customer requests
Maintain accurate customer records by updating files after every interaction
Process credit requests for warranty-related parts
Resolve customer concerns and complaints, collaborating with teams such as Sales, Fulfillment, and Technical Support as needed
Manage varying call volumes (typically higher on Mondays and during peak seasons)
Stable, full-time permanent position
Consistent weekday schedule—no weekends
Contract to Hire position based out of Auburn Hills, MI
Pay and Benefits... eligible benefits may include the following: Medical, dental & vision; 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available; Life Insurance (Voluntary Life & AD&D; for the employee and dependents); Short and long-term disability; Health Spending Account (HSA); Transportation benefits; Employee Assistance Program; Time Off/Leave (PTO, Vacation or Sick Leave)