226 Customer Support Manager jobs in Potsdam,NY

Must be able to perform duties with or without reasonable accommodation.
• Oversees the appropriate resolution of employee and customer concerns, aligning with store management as needed.
• Communicates job responsibilities and performance expectations to store personnel in the absence of store management to ensure desired results.
• Assists store management with implementing action plans to improve operating results and personnel development.
• Informs store management of team developments and concerns in a timely and effective manner.
• Communicates, cooperates, and interacts effectively with all levels of ALDI employees, customers, third-party vendors, and business partners.
• Leads the team to develop sales, engages the team utilizing Moments That Matter to Our People, satisfies customers through Moments That Matter to Our Customers, and achieves consistent high performance.
• Understands the overarching company strategy and models the core values of the organization.
• Fosters a positive and collaborative working environment and promotes teamwork among employees.
• Stocks shelves and displays neatly while following merchandising planograms to maximize sales.
• Properly utilizes the point-of-sale (POS) system to accurately scan and process customer purchases and informs store management of scanning concerns or errors.
• Complete curbside pickup orders by accurately retrieving items from the store, verifying order contents, and ensuring timely delivery to customers' vehicles from the staging area.
• Executes opening and closing duties in the absence of store management.
• Delegates and oversees the completion of tasks to store associates, cashiers, and stockers in the absence of store management.
• Assists store management in achieving operational efficiency goals.
• Assists store management in achieving total loss goals.
• Adheres to cash policies and procedures.
• Resolves concerns from store personnel and customers and/or refers such concerns to the store manager as necessary.
• Models, communicates and monitors compliance with established policies and processes as outlined in the Store Employee Handbook, Standard Operating Procedures and policies.
• Ensures store personnel adhere to expense guidelines, inventory procedures, product handling, and cash handling policies to minimize loss.
• Ensures store personnel maintain zone standards and merchandising standards at all times.
• Ensures store personnel comply with the company's guidelines, policies and procedures; demonstrates appropriate interactions with co-workers.
• Supports store management in ensuring a safe working environment by rectifying and identifying unsafe conditions, including poor ergonomics and equipment concerns to prevent injuries or accidents before they occur.
• Performs general cleaning tasks to company standards.
• Other duties as assigned.
• At least 18 years old required.
• High school diploma or equivalent preferred.
• Prior work experience in a retail environment preferred.
• Or, a combination of education and experience providing equivalent knowledge.
• Required to push, pull, sit, stand, reach, grasp, twist, bend, and move from one area to another.
• Required to lift, carry, and place products weighing up to 45 pounds on shelves at various heights, including overhead.
• Required operation of equipment such as a cash register, electric and manual hand jacks, floor scrubber and cardboard baler.
• Required to stock product in varying temperatures, including freezer and cooler environments.
• Required to use glass and multipurpose cleaning products.