8027 Dance Education jobs in Boston,MA

Customer Experience Associate, Bilingual (Spanish, Temporary)

DraftKings

Boston, MA 02298

Prior online customer support or relevant experience.
Bilingual proficiency (English/Spanish), with the ability to effectively communicate with customers across phone, email, and chat.
Ability to work weeknights and weekends due to varying shifts between the hours of 6:00 am - 12:00 am, which includes 5 days of work with 2 days off.
Proficiency with ServiceNow or other ticketing processor systems, as well as Microsoft Office product suite.
All applicants must be at least 21 years of age due to state(s) licensing requirements.
As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment.

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Citizens

Mattapan, MA 02126

High School degree or GED
Minimum of 6 months experience processing transactions (cash and/or digital payments)
Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers
Strong listening and communication skills
Ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship
Ability to problem solve and provide solutions to customer issues
Customer-centric to deliver exceptional service
Comfortable with using digital technology to support the delivery of business goals
Ability to work branch hours, which can include weekends and evenings
Qualified candidates must complete a video interview assessment after applying as the next step, to be completed within 7 days of receiving the link. How to prepare: Set aside 30-45 minutes for the self-guided assessment that includes games and questions. Find a quiet place to record and be camera-ready. You'll need a smartphone, tablet, or desktop computer with your camera and microphone enabled. You'll answer questions to share your skills and experience, and bring your personality to the interview. This step accelerates the interview process, moving qualified candidates to hiring manager interview fast.