Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
Also responsible for other duties/projects as assigned by business management as needed
Effective at balancing customer needs and performance goals. (Required)
6 months of customer service and/or sales experience, Retail environment. (Preferred)
Passionate customer advocate with the desire to be yourself when connecting and having fun doing it! (Required)
Legally authorized to work in the United States
High School Diploma/GED (Required)
This role supports retail operations by engaging customers and facilitating their technology and service needs in a fast-paced environment. It involves building product knowledge, demonstrating technology solutions, and assisting customers throughout their shopping journey. The role requires developing skills in customer interaction, digital tool usage, and service plan recommendations.
Competitive drive and proven ability to succeed in a fast-paced sales environment. (Required)
Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
At least 18 years of age
Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues. (Required)