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Desktop Support Analyst

TEKsystems

Waltham, MA 02453

$35-$40/hr

~ 20 min OnsiteHealth InsurancePaid Time OffRetirement Benefit

Education Level: B.S. or A.D. in Computer Science, Software Engineering, or equivalent work experience.
Experience Level: 3+ years of relevant experience
Provide desk-side and subject matter expert support for IT related services
Support and troubleshoot system and network issues related to end-user, laboratory IT and VoIP equipment, according to standard operating procedures
Manage Exchange Online including mailboxes, distribution groups, calendars
Assist users with activating and troubleshooting company-owned mobile devices
Configure and troubleshoot network printers
Decommission hardware
Configure and maintain Active Directory, Azure, Office 365, and VoIP accounts
Participate in weekend on-call rotation on an as needed basis
Experience with working in the pharmaceutical industry and regulated environments
Expert knowledge of Microsoft Operating systems
Strong experience working with local Active Directory and Azure
Experience in installing and configuring Windows based applications using a software distribution tool
Experience in working with enterprise Mobile Device Management technologies
Working knowledge and understanding of network technologies such as TCP/IP, DNS, DHCP, VPN, routers, and switches
Ability to understand and adhere to systems security and control procedures in accordance with departmental, and corporate standards
Demonstrated skills in time management, scheduling, and task prioritization to meet deadlines and goals
Outstanding customer service provider
Exceptional interpersonal skills for written, and face to face communications
Advanced experience within the Office 365 Admin Center and AzureAD with an emphasis in Exchange Online Administration and troubleshooting
ServiceNow exp a plus